How is Volumez secured?

Data in flight

How does Volumez protect data in transit (for user-to-website communication and between the connector and Volumez service)?

With Volumez, all data in transit is fully encrypted using industry-standard security protocols. We ensure the highest level of security for user-to-website communication and communication between the connector and the Volumez service. To achieve this, we employ HTTPS and TLS 1.3 for all data transmission, providing robust encryption to safeguard the information as it travels between endpoints.

Additionally, authentication is carried out using standard JWT (JSON Web Token) tokens, ensuring secure and authorized access to the services. All communication is initiated from the customer's site or tenant, adding an extra layer of control and security.

At Volumez, we take data protection seriously, and our commitment to following established security best practices helps maintain the confidentiality and integrity of your data during its journey from your system to our service.

Is there any type of inbound communication with Volumez, where the Volumez service accesses my own tenant?

No, all communication schemes are based on outbound communication, where the session is initiated from the customer site.

What is the frequency of exchanging encryption keys for the internal messaging services in use by Volumez?

All encryption keys are changed every 24 hours.

Data at rest

Does Volumez use encryption to protect the data collected from the media and application nodes?

Yes, all data collected is stored securely in encrypted tables. 

How does Volumez protect customer accounts and private data?

We prioritize the security of our customers' accounts and private data by employing multiple measures, including the use of Amazon Cognito—a robust and industry-standard solution. Amazon Cognito is used for user authentication, enabling secure access to Volumez services while managing user profiles efficiently.

What private data is kept on Volumez records?

Refer to our Privacy Policy here.